How to Enable Collection for Online Ordering

You must be logged into the Facilipay Business Portal with admin access.
Online Ordering must be set up for your branch before collection can be enabled.
Confirm the branch you want to update before starting.

Log In to the Business Portal
Sign in to the Facilipay Business Portal using your administrator credentials.
Go to My Business → Branches
Click My Business in the left-hand navigation, then select Branches.
Select Your Branch
Find the branch you want to enable collection for. Click the three-dot menu (⋯) next to the branch name and select Details.
Open Ordering Settings
From the branch details page, click Ordering in the top menu.
Enable Collection
Click Collection in the top menu, then click Edit. Toggle Collection Enabled on.
Save Your Changes
Click Save. The branch is now set up to accept collection orders.

Customers will see Collection as a dispatch option when placing an online order at this branch.
Orders placed for collection will appear in your order management view for staff to process and prepare.
You can set collection times and prep time windows from the same Ordering settings page.

Set your prep time: Configure a realistic preparation time so customers are given accurate collection slots and staff have enough time to fulfil orders.
Review your opening hours: Ensure your branch opening hours are up to date — collection availability is tied to the hours you have set in the portal.
Enable for each branch individually: Collection must be turned on separately for each branch that should accept click-and-collect orders.

Collection lets customers place orders online and pick them up in store. Enabling it as a dispatch method gives your customers the flexibility to order on the go and collect at a time that suits them.