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How to Add Allergens to Your Online Ordering Products

Listing allergens in the food sector is a legal requirement for customer health and safety. Add allergens directly to your products so customers see them on your online ordering page.

Before You Begin

  • You must be logged into the Facilipay Dashboard with admin access.
  • Have a list of allergens for each product ready before you start.

Step-by-Step: Add Allergens to a Product

  1. Open Products
    Log in to the Facilipay Dashboard, click Inventory, then select Products.

  2. Find the Product
    Search for the product using the search bar, or scroll through the product list. Click on the product to open its details.

  3. Select Allergens
    Click the applicable allergens from the list. Ensure selected allergens are highlighted.

    Note: The allergen list is predefined and cannot be edited.

  4. Save Your Changes
    Click Save to apply.

What Customers Will See

The selected allergens are displayed to customers when viewing and ordering the product, helping them make informed choices.

Tips & Best Practices

  • Audit regularly: Review allergens whenever recipes or suppliers change.

  • Be thorough: Tag every relevant allergen — under-reporting can have serious consequences.

  • Train staff: Make sure team members understand which products contain which allergens for in-person queries.