Support for Customers
Assist customers with account-related actions, including troubleshooting, account changes, and support processes.
Account Management
- Open Your QR Code / Find Your Facilipay ID
- Edit Cards
- View Transaction Reports
- How to Edit Your Profile (web)
- Link a Gift Card in the Facilipay app
- I've Received an Email stating I've Set Up an Account
- Managing Your Member Account
- Link a Card for Payments in a Branded App
- Getting Started as a customer on Facilipay
- Searching for a Business
- View Your Transaction History in the Customer App
- How to Add an Apple or Google Wallet Pass for Your Facilipay App
- How to Edit Your Profile (app)
- Why does Facilipay ask for Location Permission
- Request a Refund of Account Balance
- Viewing Offers as a Customer
- How to Reset your Facilipay Password
- How to Request Your Data from Facilipay
- Cancelling Your Facilipay Customer Account
- Change the Email Address on a Member Account
Payments & Ordering
- Place an Online Order Using Your Facilipay App
- Link a Debit or Credit Card (Web Version)
- How to Order Online in the Facilipay App
- Set Up a Dynamic Top-Up Trigger
- Placing an Order with a Business for Collection
- Placing an Online Order (Member App)
- Loading Funds to a Customer Account
- Link a Debit or Credit Card (Mobile App)
- View Offers in the Facilipay App
- How to Order Online via Desktop