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How to Request Your Data

If you want to obtain a copy of the personal data Facilipay holds about you, you can request it easily. This process supports transparency and compliance with data protection rights.

Before You Begin

  • You'll need access to the email address registered to your account.
  • Have your full name and account email ready before sending the request.

What Is a Data Request?

A data request lets you receive a copy of the personal information Facilipay stores about you. This may include basic account details and information you've shared when using Facilipay services.

What Data You Can Request

When you request your data, Facilipay will typically include the following:

  • Your name
  • Your email address
  • Your phone number
  • Your registration date
  • Your date of birth (if specified)
  • Your gender (if specified)
  • Any other personal information held about you in Facilipay systems

These details reflect the information collected based on your interactions and account setup.

How to Request Your Data

To request a copy of your data:

  1. Compose an email from the email address associated with your account.
  2. Address the email to: support@facilipay.io
  3. Subject line suggestion: "Request My Personal Data"
  4. Provide your full name and account email in the message so Facilipay can locate your information.

Facilipay will respond with further instructions or the requested data based on their data privacy process.

What Happens After You Request

  • They will verify your identity.
  • They will prepare a copy of the data they hold for you.
  • You will receive a reply with the information or further guidance on next steps.

This helps you understand exactly what personal information Facilipay maintains about your account.

Tips & Best Practices

  • Use the registered email: Requests should be sent from the email tied to your account to verify identity.

  • Be specific if needed: If you need data from a particular time period or type of activity, mention this in your email.

  • Check your spam folder: Look in spam/junk in case the response doesn't appear in your inbox.