Online Ordering
Manage your online orders, including processing, updating, and cancelling orders placed through your Facilipay ordering system.
Setup & Settings
- How to Remove Time Selection for Online Ordering (Admin Portal)
- How to Make Products or Categories Available for Online Ordering
- How to Display Inventory Modifiers on Order Receipts
- How to Turn Off Online Ordering
- How to Search Past Orders in the Order Ahead App
- How to Edit Your Order Cancellation Email
- How to Cancel an Online Order via the Business Dashboard
- How to Enable Your Branch for Online Ordering
- How to Edit Your Order Confirmation Email
- Turning Off Online Ordering
- How to Restrict Online Orders to ASAP Only
Dispatch & Delivery
- How to Waive the Delivery Fee for Online Orders
- How to Set Up a Delivery Charge
- How to Set a Minimum Value for an Online Order
- How to Configure a Delivery Radius
- How to Set Prep Time for Collection & Delivery
- How to Set Up Order Slots
- How to Set Orders to Print Immediately
- How to Enable Fixed Delivery Locations as Dispatch Methods
- How to Customise Menu Availability for Different Dispatch Methods
- How to Enable Online Ordering for Delivery
- Enabling Collection for Online Ordering
- How to Create a Split Online Menu with Dedicated Collection/Delivery Times
- How to Enable Online Ordering for Collection (Pick-Up)
- How to Amend Branch Opening Times for Online Ordering Availability
- Enabling Delivery for Online Ordering
- Ordering App Is Not Printing — Troubleshooting Guide
Menu & Inventory
- How to Automatically Disable Products When Stock Is Low
- How to Set Products Available for Pre-Ordering
- How to Add Images to Products for Online Ordering
- How to Make a Product Available for Online Ordering Only During Certain Hours
- How to Add Allergens to Your Online Ordering Products
- How to Make Hidden Items Available for Online Ordering
- How to Make a Category Only Available for Set Times
- How to Amend the Order Products and Categories Appear in Your Online Menu
- How to Update the Display Order of Modifiers on Your Online Menu
- How to Edit the Products in Your Online Inventory
- How to Pull New Products into Your Inventory
- How to Create Tax Rates for Your Products
Payments & Payouts
Via QR, Tablet & Web
- How to Add QR Codes for Online Ordering
- Tablet Ordering: External Printer Compatibility & Setup (Ethernet)
- Tablet Ordering: External Printer Compatibility & Setup (Internet)
- How to Create a Category for Online Ordering (Tablet)
- How to Create a Product for Tablet Ordering
- How to Manually Accept Online Orders on a Tablet
- Tablet Ordering: External Printer Setup via Bluetooth
- How to Add Online Ordering to Your Website Using an iFrame
- Tablet Ordering: External Printer Compatibility & Setup (Bluetooth)
Platform: Clover
- How to Use a Kitchen Order Display with Online Orders
- How to Configure Online Order Printing to Different Printers (Clover)
- How to Connect an External Printer for Order Ahead
- How to Create Your Facilipay Online Ordering Account from Your Clover POS
- How to Get Modifiers to Print on Online Ordering Receipts (Clover POS)
- Use Retail CP Order Display with Online Ordering
- How to Reconcile Online Orders in Clover POS (North America)
- How to Decline an Accepted Online Order
- How to Disable Online Ordering from Your Clover POS
- Automatically Accepting Online Orders with Online Ordering on Clover POS
- How to Set Up Kitchen Order Display with Online Orders (Mad Creation Apps)
- How to Set Up Clover Label Printing for Facilipay Orders
- How to Automatically Accept All Orders on Clover
- How to Get Modifiers to Print on Online Ordering Receipts (Clover Dashboard)
- Order Ahead Notifications on Clover
- How to Use Retail CP Order Display with Online Ordering
- How to Enable or Disable Products in Your Online Inventory (Clover)
- How to Enable Order Printing for Order Ahead