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How to Decline an Accepted Online Order

If you can't fulfil an online order due to inventory shortages or time constraints, you can decline the order and the customer will be automatically notified by email.

Before You Begin

  • You must have access to the Online Ordering app on your Clover POS.
  • The order should already be in your active or scheduled orders list.

Step-by-Step: Decline an Order

  1. Open Your Orders
    Open the Online Ordering app and view your active and scheduled orders.

  2. Select the Order
    Locate the order you want to decline from the list on the left, then tap on it to open the details.

  3. Decline the Order
    Scroll to the order summary and item list, then tap Decline this Order.

What Happens After You Decline

The order is declined and removed from your order list. The customer automatically receives an email notifying them that their order has been declined.

Tips & Best Practices

  • Decline early: If you know you can't fulfil an order, decline it as soon as possible so the customer can make alternative arrangements.

  • Communicate when possible: If you have the customer's contact details, a quick personal call can soften the disappointment.

  • Need help? For order management queries, contact support@facilipay.io.