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How To Decline an accepted Online Order

You may find that you cannot fulfil an online order due to inventory shortage or time constraints, here's how you can notify the customer has been declined

Step 1: Open your orders

  1. Open the Online Ordering app
  2. View your active and scheduled orders

Step 2: Select the order

  1. Locate the order you want to decline from the list on the left
  2. Tap on the order to open the details

Step 3: Decline the order

  1. Scroll to the order summary and item list
  2. Tap Decline this Order

Result

The order is declined and removed from your order list.

The customer will automatically receive an email notifying them that their order has been declined.