Skip to content
  • There are no suggestions because the search field is empty.

How to Create a Product for Tablet Ordering

If you’re using tablet ordering in your business (a standalone tablet or tablet-based Order Ahead setup), you need to create products and categories in the Facilipay Business Portal so customers can see and order them on the tablet interface. This guide shows you how to add a product that will appear in your online ordering menu.

Before You Begin

✔ You must be logged in to the Facilipay Business Portal.
✔ Your branch must be enabled for online ordering and set up for tablet ordering.
✔ Ensure you have the product information ready (name, price, image, etc.).

Step-by-Step: Create a Product

1. Open the Business Portal

Sign in to the Facilipay Business Portal using your business credentials.

2. Start Creating a Product

  1. In the top right corner of the dashboard, click Create.

  2. From the dropdown, click Product to start a new product entry.

3. Enter Product Details

Fill in the following fields for your product:

  • Name: Clear, descriptive product name (e.g., Cheeseburger).

  • Price: The amount customers will pay.

  • Description (optional): Brief text describing the product.

  • Image: Upload a good-quality image — this makes it easier for customers to identify the item.

  • Branch: Ensure the correct branch is selected so the product appears in the right location.

4. Set Ordering Availability

Under the product settings:

  • Always Available: Toggle this on if the product should always be visible.

  • Available for Ordering: Toggle it on to make the product visible on the ordering tablet and online menu.

Once switched on, you can also choose whether the product should be available for different dispatch methods (e.g., Collection, Delivery, Order to Table) depending on your setup.

Next Steps: Create Categories (Optional but Recommended)

After creating products, you’ll usually want to organise them into categories (e.g., Drinks, Mains, Desserts) so customers can browse easily in the tablet ordering interface.

  1. Click Create → Category from the dashboard.

  2. Enter a category name and save.

  3. Assign products to that category via the product’s category dropdown.

Tips & Best Practices

  • Use High-Quality Images: Good visuals help customers quickly choose items.

  • Organise Items Logically: Group products into meaningful categories for a smoother ordering experience.

  • Confirm Dispatch Options: Make sure products are enabled for the dispatch methods you support (e.g., pickup, delivery, order-to-table).

What Customers See

Once your products are created and marked Available for Ordering, they will:

  • Appear on the tablet ordering interface used by staff or customers.

  • Be grouped into categories if assigned.

  • Be selectable at checkout with pricing and images visible.