How to Set Prep Time for Collection & Delivery

Before You Begin

• You must be logged into the Facilipay Dashboard with admin access.
• Have your typical prep and delivery times measured before configuring.

Step-by-Step: Set Prep Times

1. Access Your Branch Settings
   From your Facilipay Dashboard, navigate to My Business → Branches. Select the branch you want to configure prep times for.

2. Open Ordering Settings
   In the branch view, click Ordering Settings. Here you can configure:

   • Base Prep Time
   • Whether the branch accepts orders
   • Auto-accept orders
   • Requirement for utensils or phone number

3. Configure Collection & Delivery
   On the left-hand menu, select Collection or Delivery. Enable or disable these options as required, and adjust any additional settings.

4. Set Overall Order Timing
   Base Prep Time is the starting point for all orders. Any additional Delivery or Fixed Delivery time is added to the prep time for total order duration.

   Example:

   • Prep Time = 20 minutes
   • Delivery Time = 55 minutes
   • ASAP Delivery = 1 hour 15 minutes from order placement

What Happens After You Save

Customers see accurate order fulfilment times when checking out, and your team has clear targets to work to.

Tips & Best Practices

• Add a buffer: Set times slightly higher than your average to handle peak periods reliably.

• Adjust for peaks: Consider adjusting prep time during busy periods to maintain quality.

• Review regularly: Compare promised times to actual delivery and refine over time.