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Use Retail CP Order Display with Online Ordering

Retail CP Kitchen Order Display can show Facilipay online orders on an Android tablet. When configured correctly, orders placed online automatically appear on the kitchen display, improving workflow and order management.

Before You Begin

  • An Android tablet is required to use Retail CP Kitchen Order Display effectively.
  • You should have admin access to your Clover device and Facilipay Dashboard.

Step-by-Step: Install and Configure

  1. Install Retail CP Kitchen Order Display
    Install the Retail CP Kitchen Order Display app. We recommend:

    • Install the Retail CP app on your Clover device
    • Download the Kitchen Order Display app on an Android tablet

    On Clover, open the Retail CP app from the right-hand menu — this opens the Retail CP support page. Tap Download in the top right corner to download the Kitchen Order Display app to the tablet.

    Important: The display app is provided as an APK file. You may need to allow installations from Google Chrome within the tablet's settings.

  2. Open and Link the Tablet
    Open the Kitchen Order Display app on the tablet, select your region, then link the tablet to your Clover account by:

    • Logging in (not supported on all tablets), or
    • Scanning the QR code from the Retail CP support page (recommended).

    Once scanned, the tablet is linked to your Clover account.

  3. Configure Labels and Prep Times
    To ensure online orders appear on the display:

    1. Open the Retail CP app on your Clover device.
    2. The app pulls all Labels from your Clover Inventory.

    Only labels with a Prep Time set will appear on the Kitchen Display.

    • Set prep times only on labels assigned to items available for online ordering.
    • The prep time per label should match your prep time configured in the Facilipay Dashboard.

    Important: Labels must be assigned to items in Clover Inventory for Order Display to function correctly.

    Save the settings once complete.

  4. Configure Display Settings
    On the tablet, tap the three dots in the top right corner to access settings. You can configure:

    • Display Open Orders only, or Open and Completed Orders
    • Auto-refresh interval
    • Maximum order age

  5. Process Orders
    Once configured, online orders automatically appear on the Kitchen Display when:

    • The item has a valid Clover label
    • The label has a prep time set

    Modifiers appear in red text for visibility. After fulfilling the order, tap Done to remove it from the display.

Retail CP Support

For app-specific support, contact Retail CP directly:

For Facilipay-related support, contact support@facilipay.io.