Skip to content
Raise A Ticket
Contact Us
  • There are no suggestions because the search field is empty.

How to Amend Branch Opening Times for Online Ordering Availability

Update your branch's opening hours in the Facilipay Business Portal so online ordering only appears when the branch is available to accept orders.

Before You Begin

  • You must be logged into the Facilipay Business Portal with admin access.
  • Have the new opening hours and any dispatch method changes ready.

Step-by-Step: Update Branch Opening Times

  1. Open Branch Settings
    Log in to the Facilipay Business Portal and select My Business > Branches from the side navigation.homepage_mybusiness_branches_red

  2. Select Your Branch
    From the list of branches, click the branch you want to update.

  3. Edit Opening Hours
    On the Location Details page, scroll down and click Edit. Ensure the Open box is ticked and the correct opening and closing times are set for each day.homepage_mybusiness_branches_branchdetails_location details_description_edit_redhomepage_mybusiness_branches_branchdetails_location details_openings hours_edit_set hours_red

  4. Open Ordering Settings
    Choose Ordering Settings from the top menu, then click Edit to define prep times and choose dispatch methods.homepage_mybusiness_branches_branchdetails_ordering_edit_red

  5. Enable Dispatch Methods
    Select the dispatch methods you want to accept (e.g. collection, delivery) and ensure they are Enabled.homepage_mybusiness_branches_branchdetails_ordering_collection_edit_enabled_red

What Happens After You Save

Online ordering will only be available to customers during the configured opening hours, with the dispatch methods you've enabled.

Tips & Best Practices

  • Match your real hours: Avoid customer disappointment by keeping opening hours accurate and up to date.

  • Update for holidays: Adjust hours for bank holidays, seasonal changes, or temporary closures.

  • Need help? For configuration queries, contact support@facilipay.io.