Skip to content
  • There are no suggestions because the search field is empty.

How to Set Up a Delivery Charge

Offering delivery increases the running costs of your business. Adding a delivery fee gives you a way to offset those costs while continuing to offer service to more customers.

Before You Begin

  • You must be logged into the Facilipay Dashboard with admin access.
  • Decide on the delivery fee amount before configuring.

Step-by-Step: Configure a Delivery Charge

  1. Open Branch Settings
    From the homepage of your Facilipay Dashboard, click My Business then Branches.

  2. Select a Branch
    Click the three dots next to the branch you want to add a delivery charge to, then click Details.

  3. Open Ordering Settings
    From the new page, click Ordering in the top menu.

  4. Edit Delivery Settings
    Click on Delivery, then Edit.

  5. Enter the Delivery Fee
    From the new box on screen, locate the Delivery Fee field and enter the amount you want to charge.

  6. Save Your Changes
    Click Save.

What Happens After You Save

The delivery fee is now applied to all orders placed using the Delivery dispatch method. Customers see the fee at checkout.

Tips & Best Practices

  • Match fee to cost: Set the fee to genuinely cover delivery costs without putting customers off.

  • Consider waiver thresholds: Combine the fee with a waiver threshold (e.g. free delivery over £50) to drive larger orders.

  • Be transparent: Mention delivery costs on your menu or homepage so customers aren't surprised at checkout.