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How to Edit Your Order Confirmation Email

Add a personal touch to the order confirmation emails customers receive after placing an online order. You can include additional details such as collection instructions, opening hours, or thank-you messages.

Before You Begin

  • You must be logged into the Facilipay Dashboard with admin access.
  • Have your custom email content drafted before starting.

Step-by-Step: Update the Confirmation Email

  1. Open System Messages
    Log in to the Facilipay Dashboard, click Settings, then select System Messages.homepage_settings_system messages_red

  2. Edit Ordering Messages
    Find Ordering Messages and click Edit.

  3. Configure the Confirmation Email
    Open Ordering Confirmation, enable the custom template using the toggle, and enter your email content in the text box.

  4. Save Your Changes
    Click Save to apply the new template.

What Happens After You Save

Your custom email is sent to customers automatically when they place an online order.

Tips & Best Practices

  • Keep it useful: Use the email to provide collection or delivery details, opening hours, or contact information.

  • Stay on-brand: Use a tone of voice that matches your business.

  • Test it: Place a test order to confirm the new content displays correctly in the email.