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How to Enable Order Printing for Order Ahead

If you’re using Facilipay Online Ordering (Order Ahead) on a Clover POS and want your online orders to print automatically to the correct devices, you can enable and configure order printing. This is especially helpful when multiple printers are used (e.g., kitchen and bar) and you want specific items routed correctly.

What This Article Covers

This guide shows how to:

  • Assign labels to printers in Clover

  • Enable printing by label for Order Ahead

  • Ensure online orders print to the right printer station

Before You Begin

✔ You must have printers connected and configured in your Clover Printers app.
✔ Your Clover device should be on the same network as your printers.
✔ You should have the Order Ahead app installed and accessible on your device.

Step-by-Step: Enable Order Printing

1. Assign Labels in the Clover Printers App

  1. From your Clover POS, open the Printers app.

  2. Add or select your Order Printer (e.g., kitchen, bar).

  3. Tap the printer to manage its labels.

  4. Tick the appropriate label(s) that correspond to the products you want that printer to receive.

    • For example, assign Bar to drinks and Kitchen to food.

    • These labels determine what prints where when orders come in.

2. Enable Label-Based Printing in the Order Ahead App

  1. Open the Order Ahead app on your Clover device.

  2. Tap the three dots (⋮) in the top-right corner, then select Preferences.

  3. Scroll down and find the option Print by Clover Label.

  4. Enable this option.

    • When enabled, only items with the assigned printer labels will print on their respective printers.

    • This helps route items correctly without printing full receipts on every device.

What Happens Next

With label-based printing enabled and printer labels assigned:

  • Orders from customers will be routed automatically to the correct printer(s) based on the product labels you assigned.

  • For example, drinks will go to the bar printer, hot food to the kitchen printer, and so on.

  • You won’t need to manually select the printer for each order — the system handles routing based on labels.

Tips & Best Practices

  • Test Each Printer: After setup, place a test online order to make sure each printer prints only its intended items.

  • Keep Labels Logical: Use clear label names (e.g., Kitchen, Bar, Desserts) so staff understand the routing.

  • Network Stability: Ensure all printers and your Clover device are connected to a stable local network.

  • Combine with Full Printing: If you also want full order receipts printed with customer details, check your Order Ahead preferences or portal ordering settings (e.g., Print Orders to Printer).