Support for Customers
Assist customers with account-related actions, including troubleshooting, account changes, and support processes.
Account Management
- How to Edit Your Profile (Web)
- How to Edit Cards in the Facilipay Business Portal
- How to Manage Your Member Account
- How to Open Your QR Code and Find Your ID
- How to Link a Gift Card in Your App
- How to View Transaction Reports
- I've Received an Email Saying I've Set Up an Account — Is This Legitimate?
- Getting Started as a Customer
- How to Search for a Business
- How to Edit Your Profile (App)
- How to Link a Card for Payments in a Branded App
- How to View Your Transaction History in the Customer App
- How to Add an Apple or Google Wallet Pass for Your App
- How to Reset Your Password
- How to Request a Refund of Account Balance
- How to Cancel Your Account
- How to Change Your Email Address
- Why Does the App Ask for Location Permission?
- How to Request Your Data
- How to View Offers as a Customer
Payments & Ordering
- How to Set Up a Dynamic Top-Up Trigger
- How to Link a Debit or Credit Card (Web Version)
- How to Place an Order with a Business for Collection
- How to Order Online in Your App
- How to Place an Online Order Using Your App
- How to Load Funds to Your Customer Account
- How to Link a Debit or Credit Card (Mobile App)
- How to Place an Order Ahead Request via the Member App
- How to View Offers in Your App
- How to Order Online via Desktop