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How to Order Online via Desktop

You can place an online order using your desktop web browser at a business that accepts orders through the Facilipay ordering platform. This lets customers browse menus, select items, choose dispatch options (like collection or delivery), and pay — all without using a mobile device.

Before You Begin

✔ You’ll need a desktop or laptop computer with an internet connection.
✔ It helps to have a Facilipay account — especially if you’ve used the Facilipay app before.
✔ If you don’t already have an account, you can create one as part of the process.

Step-by-Step: Place an Order via Desktop

1. Open the Ordering Portal

In your browser, go to the Facilipay member portal address provided by the business (e.g., the hosted ordering site). Most businesses using Facilipay will direct you to their ordering link.

In many cases this will be at https://member.facilipay.io/ or a business-specific ordering page.

2. Sign In or Create an Account

If you’ve ordered before or have a Facilipay login:

  • Sign in with the same email and password you use in the app or portal.

  • If you don’t have an account yet, follow the prompts to register a new one.

3. Go to the Order Section

Once logged in:

  • Click the Order tab or button.

  • Select the business you want to order from if shown multiple options.

4. Choose Dispatch Method

On the next screen you’ll be asked to choose how you want to receive your order:

  • Collection (Pick-Up)

  • Delivery
    Make your selection.

5. Browse the Menu

Click on category titles to explore different sections of the menu.
Add items you want to your cart. You can select modifiers where available (e.g., extras or variants).

6. View Cart and Checkout

When ready:

  1. Click View Cart at the bottom of the screen.

  2. Review your selection.

  3. Click Checkout to continue.

7. Select Payment Method

At checkout you’ll see payment options:

  • Facilipay balance or account credit if available

  • Debit or credit card
    If you don’t have a balance, link a payment card on the checkout page.

8. Complete Your Order

After confirming payment:

  • Your order will process, and you’ll see an order confirmation message on screen.

  • Some businesses may send an email receipt or order reference.

Tips & Best Practices

  • Have Details Ready: A Facilipay account login speeds up checkout, but guest checkout may be available.

  • Verify Dispatch Info: Double-check collection times and delivery addresses before placing your order.

  • Save Payment Info: For repeat orders, consider saving your preferred payment method in your Facilipay account.

Common Issues & Solutions

Can’t find the business?

  • Ensure you’re on the correct ordering page URL provided by the business.

  • Some businesses embed the ordering link on their own website.

Order won’t process?

  • Check your internet connection.

  • Verify your payment details are entered correctly.

  • If using Facilipay balance, confirm sufficient funds are present.