How to Order Online via Desktop

Before You Begin

• You'll need a desktop or laptop computer with an internet connection.
• It helps to have a account — especially if you've used your app before.
• If you don't already have an account, you can create one as part of the process.

Step-by-Step: Place an Order via Desktop

1. Open the Ordering Portal
   In your browser, go to the member portal address provided by the business (e.g. the hosted ordering site). Most businesses will direct you to their ordering link.

   In many cases this will be at https://member.facilipay.io/ or a business-specific ordering page.

2. Sign In or Create an Account
   If you've ordered before or have a account login:

   • Sign in with the same email and password you use in the app.
   • If you don't have an account yet, follow the prompts to register.

3. Go to the Order Section
   Once logged in, click the Order tab or button. Select the business you want to order from if shown multiple options.

4. Choose Dispatch Method
   Choose how you want to receive your order:

   • Collection (Pick-Up)
   • Delivery

5. Browse the Menu
   Click on category titles to explore different sections. Add items you want to your cart, selecting any modifiers where available (e.g. extras or variants).

6. View Cart and Checkout

   1. Click View Cart at the bottom of the screen.
   2. Review your selection.
   3. Click Checkout to continue.

7. Select Payment Method
   At checkout you'll see payment options:

   • Account balance or credit if available
   • Debit or credit card — link a card if you don't have a balance

8. Complete Your Order
   After confirming payment, your order processes and you'll see an order confirmation message on screen. Some businesses send an email receipt.

Common Issues & Solutions

Can't find the business?

• Ensure you're on the correct ordering page URL provided by the business.
• Some businesses embed the ordering link on their own website.

Order won't process?

• Check your internet connection.
• Verify your payment details are entered correctly.
• If using your account balance, confirm sufficient funds are present.

Tips & Best Practices

• Have details ready: A account login speeds up checkout.

• Verify dispatch info: Double-check collection times and delivery addresses.

• Save payment info: For repeat orders, save your preferred payment method.