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How to Order Online in the Facilipay App

This guide shows you how to place an online order using the Facilipay app at a business that offers online ordering. You’ll learn how to browse menus, choose dispatch options, and complete your order with payment.

Before You Begin

✔ You must have the Facilipay app installed on your smartphone (iOS or Android).
✔ You must be logged in with your account.
✔ The business you’re ordering from must support online ordering through Facilipay.

Step-by-Step: Place an Online Order in the App

1. Open the Facilipay App

Launch the Facilipay app on your phone.

2. Find a Business

Use the search bar or browse nearby listings to find the business you want to order from.

3. Tap Order

Once you’re on the business page, tap Order to view the available menu or products.

4. Select Dispatch Method

Choose how you want to receive your order:

  • Collection: Pick up your order in store at a selected time.

  • Delivery: Have the order delivered to your address (if the business offers delivery).

5. Add Items to Your Cart

Browse the menu and tap items to add them to your cart. Select any modifiers (e.g., size, extras) as needed.

6. View Your Cart

Tap View Cart at the bottom of the screen to review your selections, update quantities, or remove items.

7. Checkout and Pay

Choose how you want to pay:

  • Facilipay balance (if available)

  • Gift card

  • Debit or credit card

Enter your phone number if required, then tap Checkout to complete your order.

8. Order Confirmation

After placing your order, you’ll receive an on-screen confirmation and often an email with your order details and reference number.

Helpful Tips

  • Check Dispatch Times: Some businesses let you schedule the collection or delivery time when ordering.

  • Verify Your Details: Make sure your contact details and address are correct to avoid issues with delivery.

  • Payment Options: If you don’t have funds in a Facilipay balance, you can link and use a card at checkout.

What Happens Next

Once the order is placed:

  • You’ll be notified of acceptance and any estimated preparation or delivery times.

  • You can track or follow pickup instructions as provided by the business.

  • Receipts and order details are stored in your order history in the Facilipay app.