I've Received an Email Saying I've Set Up an Account — Is This Legitimate?
Modern phishing attempts make it sensible to question unexpected sign-up emails. Here's why you may have received this email from us and how to confirm whether your account is legitimate.
Why You Might Have Received This Email
If you haven't provided your email address to us directly — either through signing up via our member app or via online communication — we understand why you might think this could be a scam or phishing attempt.
How Accounts Get Created
There are various businesses that use LoyLap or Facilipay to provide loyalty and gift card services to their customers. The platform can also manage memberships with peripherals linked for your convenience — for example, access bands, membership cards, and branded NFC devices that interact with their offerings.
When creating an account with one of these businesses, they may use your details to create an account in our database so the system recognises your account and you receive the service that's been advertised to you. Businesses should notify you of this before loading your details, and we apologise if that didn't happen in your case.
How to Verify Your Account Is Legitimate
We're happy to verify if your account is legitimate and which business it's associated with. Simply contact us from the email address that received the welcome email, and we'll confirm these details for you.
Email us at support@facilipay.io with details of the email you received.
What to Look for in a Legitimate Email
- The email arrives shortly after engaging with a business that mentioned LoyLap or Facilipay.
- The sender domain matches our official domains.
- It references a specific business by name.
Tips & Best Practices
Don't click suspicious links: If unsure, contact us directly via support@facilipay.io.
Check sender details: Verify the email comes from a domain you recognise.
Keep records: Save the email so we can investigate quickly if needed.