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How to Add an Apple or Google Wallet Pass for Your Facilipay App

Adding an Apple Wallet or Google Wallet pass gives your customers a convenient way to access their Facilipay QR code, loyalty card, or membership pass directly from their phone’s wallet. Once added, they can quickly open the pass for scanning at checkout, making payments, and earning rewards without opening the app each time.

Why Enable Wallet Passes

Adding a wallet pass improves customer experience by:

  • Making it faster to access their QR code at checkout.

  • Reducing the need to open the Facilipay app every time.

  • Increasing convenience and engagement with loyalty or membership features.

  • Providing a branded, contactless way to store customer passes.

How Customers Add Wallet Passes

Here’s how customers can add their Facilipay pass to Apple Wallet or Google Wallet from their own device:

1. Open the Facilipay App on iOS or Android

Have the customer sign in to the Facilipay app on their phone and land on your business profile screen within the app.

2. Tap the QR Code Icon

On the business screen in the app, the customer should tap the QR icon — typically at the bottom of the screen.
This opens their usual QR codes used for scanning in store.

3. Tap “Add to Apple Wallet” or “Add to Google Wallet”

Once the QR code screen is open:

  • iPhone users: Tap Add to Apple Wallet.

  • Android users: Tap Add to Google Wallet.

This creates a Facilipay pass in the phone’s wallet.

4. Complete Wallet Setup

For Apple Wallet

  • The pass is immediately added to Apple Wallet.

  • Customers can view it in Wallet and tap when scanning at checkout.

For Google Wallet

  • Customers may be asked to sign in to their Google account first.

  • After signing in, they’ll see a prompt to add the Facilipay pass — tap Add.

  • A confirmation message appears once added.

Tips & Best Practices

✔ Promote Wallet Pass Support: Let customers know they can add your pass to Apple or Google Wallet for faster access at checkout.
✔ Encourage Wallet Usage: Add instructions in your loyalty or onboarding emails so customers know how to add the pass.
✔ Test on Both Platforms: Before promoting widely, test the process with both Apple Wallet and Google Wallet.
✔ Support Wallet Designs: If you have a branded pass design, consider configuring wallet appearance via the Facilipay portal (custom logos, colours, etc.) so your wallet pass looks great once added.

What Customers Experience

Once added to their phone’s wallet:

  • Customers can open their Facilipay pass without launching the app.

  • The QR code is quickly available from the Wallet app for scanning in store.

  • Wallet passes can increase loyalty engagement and speed at point of sale.