Cancel an Online Order via the Business Dashboard
Online Orders can be cancelled through the Facilipay Business Dashboard. Cancelling an order removes it from the upcoming order list and processes a refund either to the customer’s original payment method or to their account balance.
1) From the Facilipay Dashboard, access Orders
Select Reporting, then click Orders from the dropdown menu.
2) Locate the Order
A list of recent Online Orders will display.
Select the order you wish to cancel.
3) Review the Order Details
The order summary will appear in a pop-up window.
Locate the Refund Order button in the bottom left corner.
4) Select Refund Method
Before confirming the refund, choose how the funds should be returned:
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Tick the box to refund back to the customer’s original payment card.
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Leave the box unticked to refund the amount to the customer’s account balance for future use.
Once confirmed, click Refund Order.
5) Confirm Cancellation
A confirmation message will appear indicating that the order is being cancelled.
The order will be removed from the upcoming orders list.
The customer will automatically receive an email confirming the cancellation.
Result
The Online Order is cancelled, and the refund is processed according to the selected method.
For further assistance, contact support@facilipay.io.