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How to Reconcile Online Orders in Clover POS (North America)

Facilipay integrates with Clover POS and the online payment gateway, so customers can place orders online that are automatically pushed to your Clover device. When reconciling reports, the transaction display will differ depending on how the customer paid.

Account Balance Payment

A customer may have previously purchased a Gift Card or loaded funds to their account, creating an available account balance. If sufficient funds are available, this is the primary payment option at checkout.

How it appears in Clover:

  • One line item labelled Online Order appears in the Clover report.
  • No funds are processed through the Clover gateway at this time.
  • This is because the funds were already loaded onto the customer's account previously.

Debit/Credit Card (eComm) Payment

If the customer doesn't have sufficient account balance, they can pay using a debit or credit card via the Clover eCommerce (eComm) gateway.

How it appears in Clover — two transactions appear in the report:

  • eComm Transaction – The card payment processed through Clover.
  • Online Order Transaction – The order recorded in Clover using the processed funds.

Both entries relate to the same customer order.

Payout Clarification

Only transactions labelled Add eComm represent new funds collected through the Clover gateway. These amounts are included in the next merchant payment batch.

Orders paid using Account Balance will not generate a new payout at the time of order, as the funds were collected previously.

Summary

Online Orders appear in Clover reporting based on the payment method used:

  • Account Balance = One Online Order entry
  • Card Payment (eComm) = eComm entry plus Online Order entry

This structure ensures accurate reconciliation between Facilipay and Clover POS reports.

Tips & Best Practices

  • Reconcile daily: Daily reconciliation makes anomalies easy to spot.

  • Match Add eComm to bank deposits: Only Add eComm transactions become bank deposits.

  • Need help? If figures don't reconcile, contact support@facilipay.io.