How to Reconcile Online Orders in Clover POS (North America)

A customer may have previously purchased a Gift Card or loaded funds to their account, creating an available account balance.

If sufficient funds are available, this will be the primary payment option at checkout.

How it appears in Clover:

One line item labelled Online Order will appear in the Clover report.
No funds are processed through the Clover gateway at this time.
This is because the funds were already loaded onto the customer’s account previously.

If the customer does not have sufficient account balance, they can pay using a debit or credit card via the Clover eCommerce (eComm) gateway.

How it appears in Clover:

Two transactions will appear in the report:

eComm Transaction – The card payment processed through Clover.
Online Order Transaction – The order recorded in Clover using the processed funds.

Both entries relate to the same customer order.

Only transactions labelled Add eComm represent new funds collected through the Clover gateway.

These amounts will be included in the next merchant payment batch.

Orders paid using Account Balance will not generate a new payout at the time of order, as the funds were collected previously.

Online Orders will appear in Clover reporting based on the payment method used:

This structure ensures accurate reconciliation between Facilipay and Clover POS reports.

Facilipay integrates directly with Clover POS and the online payment gateway, allowing customers to place orders online that are automatically pushed to your Clover device. When reconciling reports, the transaction display will differ depending on how the customer paid.