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How to Waive the Delivery Fee for Online Orders

You can configure your Facilipay Business Portal so that your online ordering system automatically waives the delivery fee when an order meets a specified minimum order value. This encourages customers to increase cart size and improve your delivery conversion rate.

Before You Begin

✔ You must be logged in to the Facilipay Business Portal.
✔ You must have access to branch settings and online ordering configuration.

Step-by-Step: Set Up Delivery Fee Waiver

1. Sign In to the Business Portal

Open your browser and sign in to your Facilipay Business Portal account.

2. Navigate to Your Branch Settings

  1. From the left navigation, click My Business.

  2. Select Branches to see the list of your locations.

  3. Click on the branch where you want to enable a delivery fee waiver.

3. Open Ordering Settings

  1. Inside the branch settings, click Ordering.

  2. Choose the Delivery dispatch method (or Fixed Delivery if you use that option).

  3. Click Edit to open the delivery fee configuration.

4. Configure the Delivery Fee Waiver

On the delivery settings screen you will see controls for:

  • Delivery Fee — the standard charge customers pay for delivery.

  • Waive Delivery Fee Above Order Total — the minimum order value at which the delivery fee should be automatically removed.

Enter:

  • The regular delivery fee amount.

  • The minimum order total required for the delivery fee to be waived.

Example: Waive the delivery fee for all orders over £50.

5. Save Your Changes

Scroll to the bottom of the page and click Save to apply your new settings.
The system will now automatically waive the delivery fee when orders meet or exceed the threshold you configured.

How It Works for Customers

Once this setting is live:

  • Online ordering will still show a delivery fee during checkout.

  • If the customer’s order total meets or exceeds your configured waiver threshold, the delivery fee will be removed automatically at checkout.

This simple configuration encourages higher-value orders and improves user experience without manual intervention.

Tips & Best Practices

✔ Choose a meaningful threshold: Set the minimum waiver amount based on typical order values to incentivise larger baskets.
✔ Communicate clearly: Consider displaying a message on your online menu like “Free delivery on orders over £50” so customers are aware of the offer.
✔ Test before launch: Place a test order in your online store to ensure the waiver applies correctly when the threshold is met.
✔ Review periodically: Update your threshold based on seasonal demand and average order trends.