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How to Enable Online Ordering for Collection (Pick-Up)

Enable collection (pick-up) as a dispatch method for online orders through the Facilipay Business Portal. Once enabled, customers can place online orders and collect them from the selected branch.

Before You Begin

  • You must be logged into the Facilipay Business Portal with admin access.
  • The branch must already be set up in the portal.

Step-by-Step: Enable Collection

  1. Log In to the Business Portal
    Sign in to the Facilipay Business Portal.

  2. Go to Branches
    From the dashboard, navigate to My Business > Branches.

  3. Open Branch Settings
    Click the three-dot menu beside the branch you want to enable collection for.

  4. Open Ordering Settings
    In the branch settings page, select Ordering.

  5. Edit Collection Settings
    Open Collection > Edit.

  6. Enable Collection
    Toggle Collection Enabled so the switch turns green.

  7. Save Your Changes
    Click Save to apply.

What Happens After You Save

Customers can now choose collection (pick-up) as their dispatch method when placing orders online. Orders flow into your dashboard for fulfilment.

Tips & Best Practices

  • Set realistic prep times: Customers expect their order ready when they arrive — align prep time with actual capability.

  • Test the flow: Place a test collection order yourself to confirm the experience works end-to-end.

  • Need help? For setup queries, contact support@facilipay.io.