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How to Enable Online Ordering for Collection (Pick-Up)

Enable collection (pick-up) as a dispatch method for online orders through the Facilipay Business Portal. Once enabled, customers can place online orders and collect them from the selected branch.

Before You Begin

  • You must be logged into the Facilipay Business Portal with admin access.
  • The branch must already be set up in the portal.

Step-by-Step: Enable Collection

  1. Log In to the Business Portal
    Sign in to the Facilipay Business Portal.

  2. Go to Branches
    From the dashboard, navigate to My Business > Branches.homepage_mybusiness_branches_red

  3. Open Branch Settings
    Click the three-dot menu beside the branch you want to enable collection for.

  4. Open Ordering Settings
    In the branch settings page, select Ordering.homepage_mybusiness_branches_branchdetails_ordering_red

  5. Edit Collection Settings
    Scroll down until you see Collection, click Edit.homepage_mybusiness_branches_branchdetails_ordering_collection_edit_red

  6. Enable Collection
    Toggle Collection Enabled so the switch turns green.

  7. Save Your Changes
    Click Save to apply.

What Happens After You Save

Customers can now choose collection (pick-up) as their dispatch method when placing orders online. Orders flow into your dashboard for fulfilment.

Tips & Best Practices

  • Set realistic prep times: Customers expect their order ready when they arrive — align prep time with actual capability.

  • Test the flow: Place a test collection order yourself to confirm the experience works end-to-end.

  • Need help? For setup queries, contact support@facilipay.io.