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Setting Up Clover Label Printing for Facilipay Orders

Use this guide to set up label printing on your Clover POS so that orders — including online orders placed via Facilipay — print to the right printers (e.g., kitchen, bar, or other stations). Clover uses labels to determine which printer should receive specific items.

What Label Printing Does

Label printing allows you to:

  • Send specific items to specific printers — for example, drinks to the bar and food to the kitchen.

  • Control printing by product category or type using labels you assign.

  • Manage printing for orders taken on-site and orders received through Facilipay online ordering.

Before You Begin

✔ Make sure your Clover device is connected to the same network as your external printers.
✔ All relevant printers should be installed and visible in the Clover Printers app.

Step-by-Step: Set Up Label Printing

1. Connect Printers to Clover

  1. On your Clover POS home screen, open the Printers app.

  2. Confirm your printers (e.g., kitchen, bar) are listed.

  3. If not listed, tap Add + and select the printer type you want to connect.

  4. Complete any setup prompts so that each printer is online and ready.

2. Assign Labels to Products

To ensure the right items print to the right device:

  1. Go to your Inventory in the Clover dashboard (or POS).

  2. Find the product you want to configure.

  3. Assign a label (e.g., Kitchen, Bar) to that product.

    • Labels tell the system which printer should receive the item.

  4. Save your changes.

Example:

  • Drinks → Bar label

  • Hot food → Kitchen label

3. Enable Label Printing in the Ordering App

To ensure orders — especially online orders — print by label:

  1. Open your Order Ahead app on Clover.

  2. Tap the three dots (…) in the top right corner and choose Preferences.

  3. Scroll to find Print by Clover Label and enable it.

  4. If you also want full receipts printed with customer information, ensure Send Orders to Printer is enabled.

  • If you only want item labels printed (without full receipts), keep Send Orders to Printer disabled and only enable Print by Clover Label.

Tips & Best Practices

  • Test Each Printer: After setup, place a test order to confirm items print to the correct device.

  • Keep Labels Consistent: Use intuitive label names (e.g., Kitchen, Bar) so staff know where items will print.

  • Network Stability: Ensure all printers and your Clover device remain on the same reliable network for uninterrupted printing.

What Happens Next

Once label printing is set up:

  • Orders processed through the Facilipay online ordering system or in-store via Clover will route the correct items to the appropriate printers based on label assignments.

  • Kitchen and service staff can act on printed orders immediately, improving order accuracy and workflow efficiency.