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How to Use a Kitchen Order Display with Online Orders

You can use a Kitchen Order Display (KOD or KDS) to view and manage incoming online orders from your Facilipay ordering system. A kitchen display lets your kitchen team see orders in real time without printing paper tickets, helping staff work more efficiently and keep order fulfilment on-track.

What This Does

A kitchen order display shows orders — including those placed online via Facilipay — on a screen in your kitchen or service area. It consolidates orders from your Clover POS and online ordering platform so staff can:

  • See online and in-store orders together, in real time

  • Prioritise and prepare tickets efficiently

  • Reduce reliance on paper and printer issues

  • Improve communication between front- and back-of-house teams

Before You Begin

✔ You must have (or plan to install) a Kitchen Order Display app that integrates with Clover and Facilipay online orders.
✔ Your Clover POS must be connected to the same network as the display device (tablet or kiosk).
✔ You’ll need access to the Clover App Market to install the order display app.

Step-by-Step: Set Up Kitchen Order Display for Online Orders

1. Install a Kitchen Display App

  1. Open your Clover Dashboard.

  2. Go to the App Market and search for a kitchen or order display app (such as Order Display – Kitchen Display Service).

  3. Download and install the app on a device you plan to use as your display (e.g., tablet, laptop, or another POS device).

Note: There are third-party options available in the market — choose the one that best fits your workflow.

2. Open the Display App on Your Device

Once installed:

  • Launch the kitchen display app from the Clover Dashboard or directly on the tablet/monitor.

  • Since most display apps are web-based or mobile-friendly, you can use them on tablets or computers connected to your business network.

3. Configure What Orders to Show

In the order display setup:

  1. Choose whether the display shows all incoming orders or only specific ones.

  2. Enable the Order Ahead or online order tender so that orders placed via the Facilipay online ordering system are visible.

  3. Select which categories or items should appear — e.g., all products or only those relevant to your kitchen station.

Once configured, click Go or Start Display to begin showing orders.

Viewing Online Orders

Once the setup is complete:

  • Online orders will appear on the display automatically as soon as they are received.

  • They will be clearly marked so staff can differentiate between online and in-store orders.

  • Staff can tap or mark orders as in progress or completed directly on the screen.

For example, an online order appears with an Online tag over the item list so kitchen staff can quickly see its source.

Tips & Best Practices

  • Choose the Right Device: Use a tablet or large monitor where the kitchen team can easily see new orders without blocking workflow.

  • Network Stability: Ensure the device and your POS are on a stable local network so orders update in real time without interruptions.

  • Item Labels: Use item or category labels in your Clover inventory so the display can sort or filter orders for different kitchen stations.

  • Prep Time & Display Settings: If supported, set prep times and display preferences so staff know priorities and estimated completion times.

  • Test Before Busy Hours: Run a few test online orders to confirm that they appear as expected before opening for service.

What Happens Next

After setup:

  • Each new online order sent through the Facilipay ordering page will appear immediately on your kitchen display.

  • Your kitchen team can manage tickets and mark dish statuses without printed slips.

  • This reduces errors caused by lost or unclear printed tickets and speeds up delivery and pick-up.