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How to Add Balance to a Gift Card on a GoDaddy Terminal

Gift card balances can be increased directly using the Gift Card app on a GoDaddy terminal. Funds are added by selecting the Load option and completing the payment through the terminal.

Before You Begin

  • You must have access to your GoDaddy terminal with the Gift Card app installed.
  • Have the customer's gift card ready (physical card or QR code).

Step-by-Step: Load a Gift Card

  1. Open the Gift Card App
    On the GoDaddy terminal, open the Gift Card app. Retrieve the card by one of:

    • Swipe the magnetic strip
    • Scan the QR code
    • Manually enter the 8-digit Gift Card ID

  2. Select Load
    Once the card is retrieved, the Load or Redeem screen appears. Select Load.

  3. Enter the Load Amount
    Choose the value you wish to load onto the gift card. You can also check the card's current balance from this screen.

  4. Complete the Payment
    The terminal payment screen opens. Process the payment as usual. Wait for the confirmation message before proceeding.

What Happens After You Save

The selected amount is added to the gift card balance. The customer can use the increased balance immediately.

Tips & Best Practices

  • Confirm the amount: Always verify the load amount with the customer before processing.

  • Wait for confirmation: Don't end the transaction until the terminal confirms successful processing.

  • Need help? For loading issues, contact support@facilipay.io.