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Add or Redeem Loyalty (Without Quick Add)

Loyalty points or credit can be manually added or redeemed at checkout using the Facilipay Loyalty tender on Clover POS. This method is used when Quick Add is not enabled.

Resolution

1) Open Loyalty at Checkout

At the Clover payment screen, select Loyalty by Facilipay.

2) Retrieve the Customer Account

Capture the customer’s details by:

  • Scanning their QR code (physical card or mobile app), or

  • Manually searching by name or phone number

Once the account is retrieved, choose one of the following options.

Add Loyalty

Select Add to apply loyalty to the transaction.

Enter the order value using the keypad.

The system will automatically calculate and apply the loyalty reward based on your configured loyalty settings.

Redeem Loyalty

Select Redeem to apply a loyalty discount.

Enter the order total.

The system will automatically apply the eligible loyalty discount to the transaction.

3) Complete the Transaction

After selecting Add or Redeem, you will be returned to the Clover Register screen.

Complete the remaining balance using the customer’s preferred payment method.

Result

Loyalty is successfully added to or redeemed from the customer’s account, and the transaction is completed on Clover POS.

For further assistance, contact support@facilipay.io.