How to Add or Redeem Loyalty (Without Quick Add)

You must have access to your Clover POS device with the Loyalty by Facilipay app installed.
Have the customer's QR code or account details ready.

Open Loyalty at Checkout
At the Clover payment screen, select Loyalty by Facilipay.
Retrieve the Customer Account
Capture the customer's details by:
- Scanning their QR code (physical card or mobile app), or
- Manually searching by name or phone number
Once the account is retrieved, choose either Add or Redeem.
Add Loyalty (Optional)
Select Add to apply loyalty to the transaction. Enter the order value using the keypad. The system automatically calculates and applies the loyalty reward based on your configured loyalty settings.
Redeem Loyalty (Optional)
Select Redeem to apply a loyalty discount. Enter the order total. The system automatically applies the eligible loyalty discount to the transaction.
Complete the Transaction
After selecting Add or Redeem, you'll be returned to the Clover Register screen. Complete the remaining balance using the customer's preferred payment method.

Loyalty is added to or redeemed from the customer's account, and the transaction is completed on Clover POS.

Use Quick Add for speed: If Quick Add is supported, enabling it streamlines this flow during busy periods.
Confirm the customer: Always verify the customer name before applying loyalty.
Need help? For loyalty queries, contact support@facilipay.io.

Loyalty points or credit can be manually added or redeemed at checkout using the Facilipay Loyalty tender on Clover POS. This method is used when Quick Add is not enabled.