Automatically Apply Special Offers to Specific Customers Using Campaigns

Step 1: Start a new campaign

1. From the Facilipay Dashboard homepage
2. Click Create (top right)
3. Select Campaigns
4. Click Targeted

Step 2: Enter campaign details

1. Complete the following fields:
   • Name: Clearly describe the offer (e.g. 50% off coffee)
   • Description: Explain the campaign and when it can be redeemed
   • Terms and Conditions: Define any rules (e.g. valid on Fridays only)
2. Click Next

Step 3: Set the schedule (optional)

1. Configure when the campaign is active:
   • Period: Set start and end dates
   • Days of the week: Limit to specific days (e.g. Fridays)
   • Daily period: Restrict to times of day (e.g. morning, afternoon, evening)

Step 4: Set limits (optional)

1. Apply usage limits if required:
   • Total Budget: Maximum total value across all customers
   • Max Coupons: Total number of redemptions allowed
   • Max Coupons per User: Limit per customer
   • Max Value per User: Maximum discount per customer
2. Review your settings and click Next

Step 5: Define your audience (optional)

1. Click New Customer Demographic Filter
2. Select Customer Selection
3. Search for customers by:
   • Name
   • Email address
   • Customer ID
4. Select the relevant customers
5. Click Save

Step 6: Set the reward

1. Click Rewards (top menu)
2. Choose the reward type:
   • Discount Sale: Fixed amount or percentage off orders
   • Credit Back: Add balance to customer accounts
   • Discount Product / Category: Apply discounts to specific items or categories

Step 7: Review the campaign

1. Click Review
2. Check all campaign details and settings

Step 8: Configure notifications (optional)

1. For branded apps, set up push notifications to alert customers when the campaign goes live

Step 9: Launch the campaign

1. Click Release

Result

Your campaign is now live and available to your selected customers.

Optional

• Copy and share the campaign link via social media or other channels