How to Change Your Clover Owner Email
Merchants using Facilipay on Clover have their Clover Owner Email automatically set as their primary email within Facilipay. These emails must remain in sync — if the Owner Email is updated in Clover, the same change must be reflected in Facilipay.
Important Information
For security reasons, changes to your Owner Email and business address cannot be made directly from the Clover Dashboard. The change must be requested through Clover Support, and your Facilipay account needs to be updated alongside it.
Step-by-Step: Update Your Owner Email
Contact Clover Support
Contact Clover Support directly to request the change. The request must be made from the current Owner Email address registered on the Clover account. Clover will process the change and update the account — allow a few business days for it to take effect.Add the New Email as an Admin in Facilipay
While Clover processes the change, log in to your Facilipay Dashboard and add the new Owner Email as an Admin user. This ensures Facilipay recognises the new email automatically once the Clover update goes through. (See the article How to Add a New Employee in Facilipay for step-by-step instructions.)
What Happens After the Update
Once Clover updates the Owner Email and the new email is added as an Admin in Facilipay, both systems will remain synchronised, and you will continue to have full access to your account from the new email address.
Tips & Best Practices
Plan ahead: Submit the request to Clover ahead of any team changes so account access is not disrupted.
Add the new admin first: Adding the new email as a Facilipay admin before Clover completes the change avoids any access gaps.
Need help? For any Facilipay-side questions, contact support@facilipay.io.