How to Check a Gift Card Balance in Oracle OPERA PMS
Gift card or prepaid card balances can be checked directly within Oracle OPERA PMS. This lets staff confirm the remaining value available on a customer's card during reservation handling.
Before You Begin
- You must have access to Oracle OPERA Cloud with billing permissions.
- Have your Cashier ID and PIN ready for billing access.
Step-by-Step: Check a Card Balance in OPERA PMS
Access the Reservation
From the OPERA Cloud menu, select Bookings → Reservations → Manage Reservation. Search for and open the relevant reservation.Open Billing
Within the reservation, click I Want To... and select Billing. If prompted:- Select your Cashier ID
- Enter your PIN
- Click Login
The Billing Information screen will appear.
Open Post Redemption
Click Post Redemption. The Payment Information screen appears.Select the Card
Select the relevant billing window, then choose the prepaid or gift card from the list.Request the Balance
Click Get Balance. The system sends a request to the vendor and returns the current remaining balance.
What Happens After You Check
The remaining balance on the selected gift or prepaid card is displayed within OPERA PMS. You can use this to inform the customer or proceed with redemption.
Tips & Best Practices
Confirm with the customer: Share the balance verbally for transparency.
Document the check: Keep a brief note of when balances were checked for audit.
Need help? For OPERA-related queries, contact support@facilipay.io.