How to Configure Loyalty Settings on Clover

Before You Begin

• You must have access to your Clover device with the Facilipay Loyalty app installed.
• Decide on your loyalty type (Credit or Stamp) and reward values before configuring.

Step-by-Step: Configure Loyalty

1. Open the Loyalty App
   Open the Facilipay Loyalty app on your Clover device.

2. Choose Loyalty Type
   The first time you access the Loyalty section, choose the loyalty type:

   1. Credit
   2. Stamp

3. Open Setup
   Tap Setup to configure how rewards apply to products.

4. Select a Category
   The system scans the product categories configured in the Register app. Select the category where you want loyalty rewards to apply.

5. Choose Application Scope
   Choose whether to:

   1. Apply rewards category-wide, or
   2. Select individual products within the category.

6. Set Reward Values
   Configure the loyalty reward value for each item or category.

7. Configure More Categories
   Tap Back to configure additional categories or exit the setup.

Exclude Modifiers from Loyalty

You can also exclude specific modifier groups from loyalty redemption. For example, if a coffee has a "Large" modifier costing €0.50, the modifier can remain chargeable even when a loyalty reward is redeemed.

1. Open the Setup section of the Loyalty configuration.
2. Locate the modifier groups associated with the product.
3. Select the groups you want to exclude from loyalty rewards.

Tips & Best Practices

• Reward what matters: Apply loyalty to high-margin or high-frequency items to maximise impact.

• Review regularly: Check your loyalty settings periodically — new products often need configuration.

• Need help? For setup queries, contact support@facilipay.io.