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How to Edit Your Self-Checkout Product Inventory

Managing your self-checkout product inventory helps ensure customers only see active and accurate items when using the Facilipay Self-Checkout experience. Use this guide to update products, pricing, and status in your inventory.

Before You Begin

You’ll need access to the Facilipay Business Portal with permissions to manage products and inventory.

What You Can Do Here

You can make changes to your self-checkout products, including:

  • Updating product names

  • Editing prices

  • Changing product status (active/inactive)

  • Adjusting category assignments

  • Removing products from self-checkout

Step-by-Step: Edit Your Self-Checkout Inventory

1. Sign In to the Business Portal

Log in to the Facilipay Business Portal using your business credentials.

2. Navigate to Inventory

From the main menu, click Inventory to view your product list.

3. Find the Product You Want to Edit

Use the search bar or scroll through the list to locate the product you want to update.

4. Access Product Details

Click on the product name to open its details page.

Make Your Edits

Within the product details screen:

Change the Product Name

  • Update the name field to the desired product title.

  • Product names should be clear and descriptive.

Adjust the Price

  • Edit the price field to reflect the current selling price.

  • Make sure pricing matches what’s displayed at point of sale or online.

Update Product Status

  • Use the Status dropdown or toggle to set the item as:

    • Active — visible and available in self-checkout

    • Inactive — hidden from the customer interface

Assign Categories

  • Update which category the product belongs to if needed.

  • Categories help customers find items easily during self-checkout.

Save Your Changes

  • Once all edits are complete, click Save at the bottom of the page.

Notes & Best Practices

  • Use Clear Naming: Consistent and clear product names help customers identify items quickly in self-checkout.

  • Check Prices Regularly: Ensure prices in the portal match the prices on your shelves or digital menus.

  • Deactivate Instead of Delete: If you no longer sell an item, set its status to inactive — this keeps historical sales data intact.

  • Organise Categories: Assign products to logical categories to improve navigation during self-checkout.

After Saving

Once you save your edits:

  • The updated product information is reflected in the Facilipay Self-Checkout interface instantly or within a short sync period depending on your system settings.

  • Customers will see the updated details next time they use self-checkout.

Troubleshooting

If a product change isn’t appearing in self-checkout:

  • Refresh the inventory list and confirm the product status is Active.

  • Check that the category assigned is valid and visible in self-checkout.

  • Log out and log back in to refresh your session.

  • If issues persist, contact Facilipay support for help.