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Enable Credit-Back Loyalty on Clover (Payments Plus)

Credit-back loyalty rewards customers with a percentage of their spend returned as account credit. This can encourage increased spend per visit and support overall revenue growth. Credit-back loyalty can be configured in the Facilipay Dashboard and synced to Clover POS.

Resolution

1) From the Facilipay Dashboard, access Loyalty Settings

Hover over Settings and select My Loyalty.

2) Edit Loyalty Type

Locate Loyalty Type and click Edit.

In the configuration window:

  • Enable Credit

  • Set Behaviour Type to Spend

You can then define the reward percentage.

Example:
Setting 10% means customers receive 10% of their transaction value back as account credit.

Once configured, click Save.

3) Refresh the Loyalty App on Clover

To ensure the new settings apply on your Clover device:

Open the Facilipay Loyalty app on Clover.

On Clover Station:

  • Tap the Refresh icon on the Loyalty home screen.

  • The app will briefly close and reopen with updated settings.

On Clover Flex:

  • Tap the three lines in the top left corner.

  • Select the Refresh option at the bottom of the menu.

Result

Credit-back loyalty is enabled and synced to your Clover device. Customers will now receive credit based on their spend according to the configured percentage.