How to Enable Stamp or Credit-Back Loyalty on the Dashboard

You must be logged into the Facilipay Business Dashboard with admin access.
Decide which loyalty model is right for your business — stamp-based or credit-back — before you start (see Tips below for guidance).

Log In to the Business Dashboard
Sign in to your Facilipay Business Dashboard.
Go to Engagement → Loyalty
From the main menu, click Engagement, then select Loyalty.
Edit Your Loyalty Type
Click Edit beside Loyalty Type to open the configuration options.
Choose Your Loyalty Model
In the configuration window, select one of the following:
- Stamp Loyalty — Customers collect stamps with each purchase and redeem a reward after reaching the set number (e.g. 9 stamps for a free coffee).
- Credit-Back Loyalty — Customers earn a percentage of their purchase value back as credit, which can be redeemed against future purchases. This can also be tiered so a customer completing a larger order can earn a higher reward. E.G the base can be set to 5% but if the order is above 25 £/$/€ then they can earn 10%
- Visit Loyalty - A tiered system that allows a customer to earn credit based on how many visits / transactions they have completed.
Configure Your Reward Settings
Set the reward thresholds, percentages, or stamp count according to your chosen model.
Save Your Programme
Click Save to activate the loyalty programme on your account.

Your loyalty programme is live immediately and applies to all qualifying transactions.
Customers will start earning stamps or credit on their next purchase.
You can return to Engagement → Loyalty at any time to adjust settings or change your reward model.

Choose the right model: Stamp loyalty is well suited to repeat low-value purchases (cafes, takeaways), while credit-back works better for higher-value or varied baskets where flexibility matters.
Set realistic thresholds: Reward customers often enough to keep them engaged, without making the programme unsustainable for your margins.
Promote your programme: Let customers know about your loyalty programme through receipts, signage in store, and your social channels.

You can enable a stamp-based or credit-back loyalty programme directly from the Facilipay Business Dashboard to reward repeat purchases and encourage customer retention.