Hays – Sell a Physical Gift Card (Merchant Web App)
When selling a Physical Gift Card for Hays Travel, a booking reference from the Hays iSell system must be entered during the transaction. This reference is required for reconciliation and reporting purposes.
1) Access the Merchant Web App
Go to merchant.loylap.com.
2) Enter the Gift Card Number
In the Account Number field, enter the number printed on the back of the physical gift card.
Click the green arrow to proceed.
Enter the customer name details when prompted.
You will then see the Gift Card transaction screen.
3) Add Value to the Card
Enter the amount to be loaded onto the card (e.g. £100).
Under the Add and Redeem options, a balance preview will display showing the updated card balance based on the selected action.
Ensure Add is selected when loading funds.
4) Enter the Booking Reference
A booking reference is required to complete the transaction.
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This reference is generated in the Hays internal iSell system.
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The reference must be 7 digits long.
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Enter the reference into the required field.
Once entered, proceed with the transaction.
5) Confirm the Transaction
Click Add to process the load.
A confirmation prompt will display indicating the transaction was successful.
Result
The Physical Gift Card is successfully loaded with the selected amount, and the transaction is recorded against the provided Hays booking reference.