How to Assign a Product as a Single-Use Voucher (SUV) or Multi-Use Voucher (MUV)
When you’re selling vouchers through Facilipay, you can configure them as either Single-Use Vouchers (SUVs) — tied to a specific product or experience — or Multi-Use Vouchers (MUVs) — that act like a general spending credit redeemable on multiple products or services. Choosing the correct type affects how the voucher is redeemed by customers and how it’s treated in your sales and tax reporting.
What’s the Difference?
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Single-Use Voucher (SUV):
A voucher that is intended to be redeemed against a specific product or experience — such as a voucher for a Head Massage, Afternoon Tea, or a set service. -
Multi-Use Voucher (MUV):
A voucher that acts like a general value credit — customers can redeem it against any eligible products or services in your catalogue.
Selecting SUV versus MUV guides both how your redemption workflows behave and how tax (e.g., VAT) is accounted for under UK/EU voucher rules (single-purpose vs multi-purpose vouchers).
Step-by-Step: Assigning a Voucher Type to a Product
1. Log In to the Business Portal
Sign in to the Facilipay Business Portal with your administrator credentials.
2. Go to Inventory → Products
Navigate to your Inventory section and choose Products to view the list of items you sell.
3. Find the Voucher Product
Use the search field to locate the product you want to assign as a voucher (it may be labeled as a Gift Product, Experience Voucher, or similar).
4. Open the Product Details
Click the product name to access its Product Details page.
5. Set the Voucher Type
Look for the configuration option describing the voucher treatment — often labelled something like:
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Revenue Based Product?
This asks whether the product is tied to a specific service (SUV) versus general monetary credit (MUV).
Assign the voucher type:
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Single-Use Voucher (SUV):
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Mark the product as a specific experience or service item.
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This means the voucher is intended to be redeemed once for exactly what it was sold for.
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The system treats it as a single-purpose voucher for accounting.
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Multi-Use Voucher (MUV):
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Select that the voucher is monetary credit not tied to a single product.
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The voucher can then be redeemed against multiple products or services in future transactions.
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6. Save the Product
After selecting the appropriate voucher type, click Save to update the product.
What Happens Next
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If SUV:
The voucher behaves like a ticket to a specific product/experience — once redeemed, it’s marked as used and generally cannot be used again. -
If MUV:
The voucher acts like a stored value credit — customers can spend it across multiple products/services until the balance is fully used.
This setup helps your checkout and inventory workflows recognise the voucher type correctly and supports accurate reporting and accounting — especially important for tax purposes.
Tips & Best Practices
✔ Name your vouchers clearly (e.g., £50 General Voucher vs Spa Experience – Single Use) to reduce confusion at checkout.
✔ Train staff on the difference between SUV and MUV so they apply them appropriately during sales and redemption.
✔ Test both types with a sample order to confirm that redemption behaves as expected before going live.