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How to Assign a Product as a Single-Use Voucher (SUV) or Multi-Use Voucher (MUV)

When selling vouchers through Facilipay, you can configure them as Single-Use Vouchers (SUVs) tied to a specific product or experience, or Multi-Use Vouchers (MUVs) that act like a general spending credit. Choosing the right type affects redemption flow and tax reporting.

Before You Begin

  • You must be logged into the Facilipay Business Portal with administrator credentials.
  • The voucher product must already exist in your inventory.

What's the Difference?

  • Single-Use Voucher (SUV):
    A voucher intended to be redeemed against a specific product or experience — such as a voucher for a Head Massage, Afternoon Tea, or a set service.

  • Multi-Use Voucher (MUV):
    A voucher that acts like a general value credit — customers can redeem it against any eligible products or services in your catalogue.

Selecting SUV vs. MUV guides both how your redemption workflows behave and how tax (e.g. VAT) is accounted for under UK/EU voucher rules (single-purpose vs multi-purpose vouchers).

Step-by-Step: Assign a Voucher Type

  1. Log In to the Business Portal
    Sign in to the Facilipay Business Portal with your administrator credentials.

  2. Go to Inventory → Products
    Navigate to your Inventory section and choose Products.

  3. Find the Voucher Product
    Use the search field to locate the product you want to assign as a voucher (it may be labelled as a Gift Product, Experience Voucher, or similar).

  4. Open the Product Details
    Click the product name to access its Product Details page.

  5. Set the Voucher Type
    Look for the configuration option labelled something like Revenue Based Product? — this asks whether the product is tied to a specific service (SUV) versus general monetary credit (MUV).

    Assign the voucher type:

    • Single-Use Voucher (SUV):

      • Mark the product as a specific experience or service item.
      • The voucher is intended to be redeemed once for exactly what it was sold for.
      • The system treats it as a single-purpose voucher for accounting.

    • Multi-Use Voucher (MUV):

      • Select that the voucher is monetary credit not tied to a single product.
      • The voucher can then be redeemed against multiple products or services.

  6. Save the Product
    After selecting the voucher type, click Save to update.

What Happens Next

  • If SUV: The voucher behaves like a ticket to a specific product/experience — once redeemed, it's marked as used and cannot generally be used again.

  • If MUV: The voucher acts like a stored value credit — customers can spend it across multiple products/services until the balance is fully used.

This setup helps your checkout and inventory workflows recognise the voucher type correctly and supports accurate reporting and accounting — especially important for tax purposes.

Tips & Best Practices

  • Name vouchers clearly: Use names like £50 General Voucher vs. Spa Experience — Single Use to reduce confusion at checkout.

  • Train staff: Make sure your team knows the difference between SUV and MUV so they apply them appropriately.

  • Test both types: Run a sample order with each type to confirm redemption behaves as expected before going live.