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How to Cancel (Reverse) a Deposit in OPERA Cloud

Reverse a previously posted advance deposit on a guest's reservation.

Before You Begin

  • Locate the guest's current reservation and confirm the deposit you want to reverse.

Step-by-Step: Cancel a Deposit

  1. Locate the Reservation Locate the current reservation and open Deposit Cancellation.
  2. Enter a Negative Amount Enter a negative amount into the Deposit Amount field, matching the deposit you want to reverse.
  3. Enter the Due Date Enter the Due Date for the reversal.
  4. Add a Reference Complete the Reference/Comments field (e.g. "Deposit reversal").
  5. Save Click Save to process the reversal.

Tips & Best Practices

  • Reversal appears alongside the original: The reversal is listed as a separate line next to the original deposit request, with the outstanding balance updated accordingly.
  • Use a clear reference: Labelling the reversal clearly (e.g. "Deposit reversal") makes it easier to track during reconciliation.
  • Need help? For deposit cancellation issues, contact your Payment Service Provider.