How to Check a Gift Card Balance on Clover POS
Use this guide to check the balance of a customer's gift card directly on your Clover point-of-sale (POS) system using Facilipay. This lets you quickly view how much value remains on a gift card before completing a sale.
Before You Begin
- You must have access to your Clover POS with the Facilipay Gift Cards app installed.
- Have the customer's gift card or its number ready.
Where This Applies
This article explains how to check gift card balances using your Facilipay Gift Cards app on a Clover POS, but the general steps apply across compatible devices with similar gift card balance functionality.
Step-by-Step: Check a Gift Card Balance
Open the Gift Cards App
On your Clover device, open the Gift Cards by Facilipay app.Select Scan or Manual Entry
Within the app:- Choose the QR Scan option to scan the customer's gift card QR code, or
- Enter the gift card number manually if scanning isn't available.
View the Balance
Once the gift card is scanned or entered, the customer's account loads and displays:- The current gift card balance on the screen (typically shown in the top right).
You can now inform the customer of the gift card's available balance.
Additional Ways to Check Balance
Depending on your POS or supported device type, you may also be able to:
- Swipe the card's magnetic strip if your device supports it and the card has one.
- Enter the gift card number manually if the QR code is not accessible or scannable.
What Happens After You Check
- You can use that information to complete a sale, redeem part of the balance, or advise the customer on remaining funds.
- The gift card balance remains unchanged until a redemption or load action is completed.
Tips & Best Practices
Scan for speed: Scanning the QR code is faster and reduces entry errors.
Confirm visibility: Ensure lighting and camera angle support accurate scanning.
Customer access: Customers can also check their own balances by linking the gift card in the Facilipay Mobile App.