How to Check a Gift Card Balance on Poynt or PAX

You must have access to your Poynt or PAX POS terminal with the Facilipay Gift Cards app installed.
Have the customer's gift card ready.

Open the Gift Card App
On your Poynt POS terminal, open the Gift Cards by Facilipay app.
Identify the Card
You can check the balance by:
- Scanning the gift card QR code,
- Swiping the magnetic stripe (if supported), or
- Typing in the card's 8-digit ID.
Select "Load" or "Check Balance"
After the card is recognised, choose the option to view the balance — often shown on a screen labelled Load or Redeem.
Read the Current Balance
The balance displays on screen. You can then proceed with a sale or exit the screen when finished.

Verify card details: Always confirm you're scanning or entering the correct card so you view the correct balance.
Suggest the mobile app: Customers can also link their gift card in the Facilipay mobile app to view their balance and transaction history on their phone.
Check before sale: Good practice to check the balance before attempting to redeem so you know if the gift card covers the sale amount.

Quickly check the remaining balance on a Facilipay gift card at your point-of-sale device. Whether you're using a Poynt or PAX terminal, the Gift Card app lets you view the current balance before completing a transaction.