How to Check In a Guest with Pre-Authorisation in OPERA Cloud

Locate the guest's reservation in the Front Desk > Arrivals area.
This covers scenarios where the card is presented on arrival (card present check-in).

Locate the Reservation Locate the current reservation and click the I Want To option.
Select Check In Select Check In (located under Modify/Update).
Review the Reservation On the Check In Reservation screen, review all guest reservation details.
Assign a Room In the Room Selection panel, assign a room to the reservation.
Open Verify Payment Select the Verify Payment panel.
Select the Payment Type Select the payment type in the Method field (e.g. CP – Chip and Pin).
Verify the Authorisation Rule Under the Rule option, verify the authorisation rule and amount.
Complete Check In Select Complete Check In.
Select the Terminal (First-Time Use) If this is the first time accessing the device after chip and pin installation, select the desired terminal and click Select Terminal.
Present the Card The payment device alerts the guest to insert or swipe their card. A token and authorisation request is initiated automatically.
Confirm Successful Check-In Once authorisation succeeds, the token, card type, expiration date, and last 4 digits are returned, and the guest is checked in.

Review before assigning a room: Confirm the reservation details are correct before moving to the payment step, to avoid repeating the check-in process.
Review the token afterwards: To confirm the transaction, select Payment Instructions under Manage Reservation — the masked token with the last 4 digits will be displayed.
Need help? For check-in or terminal issues, contact your Payment Service Provider.

Check in a guest and capture a token with pre-authorisation using a card presented at arrival.