How to Download a Previously Issued Experience Voucher

You must be logged into the Facilipay Business Portal with access to Reporting.
You should have enough information to identify the voucher — typically the purchase date and time.

Log In to the Business Portal
Open your web browser and sign in to the Facilipay Business Portal using your business credentials.
Go to Reporting → Orders
In the left-side menu, click Reporting, then select Orders. This screen shows all recent orders, including experience vouchers that have been issued.
Find the Voucher Order
Use the information you have — date, time, and order details — to locate the specific order containing the experience voucher you want to re-issue.
Open the Order Details
Click the order line to open the order details. A dialogue box or side panel opens showing the order specifics.
Download the Voucher
Inside the order details, click the Download button next to the experience voucher. This saves the voucher as a PDF file that you can email, print, or otherwise provide to the customer.

The customer can use the PDF voucher just like the original for booking experiences or redeeming the service.
If you need to resend it again, repeat these steps or use your backup email inbox (if configured) to locate and resend vouchers automatically.

Use order filters: If you have many orders, use date filters or search by customer email to locate the correct voucher quickly.
Provide clear instructions: After downloading, email the voucher with a short explanation so the customer understands how to use it.
Keep a backup copy: Save a copy of the downloaded voucher in your records in case the customer needs it again.

If a customer has lost or misplaced an experience voucher that was previously issued, you can download a copy of the voucher from the Facilipay Business Portal and re-issue it to them.