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How to Guarantee a Reservation with a Card via Payment Device in OPERA Cloud

Use a connected payment device to capture a guest's card and attach a secure token to their reservation, instead of entering card details manually.

Before You Begin

  • Confirm your payment terminal has been installed and tested by your Payment Partner.
  • Know whether your property uses a general CP – Chip and Pin method or a card-specific method (e.g. Master Card, VISA).

Step-by-Step: Guarantee via Payment Device (Card Present)

  1. Locate the Reservation Locate your guest and access the Payment Instructions page.
  2. Open New/Edit Payment Instructions Select New/Edit Payment Instructions.
  3. Select the Payment Method Choose your desired payment Method (e.g. CP – Chip and Pin, or a specific card type).
  4. Trigger the Payment Device Click Get Token. This triggers the payment device to request the card.
  5. Select the Terminal (First-Time Use) If this is the first time accessing the device after installation, a panel appears to select your credit card terminal. Select the terminal to activate for this transaction and click Select Terminal. Once chosen, it's remembered for this user until the browser/application cache is cleared.
  6. Present the Card The guest inserts or swipes their card. A token request is automatically initiated.
  7. Confirm the Token The token, card type, expiration date, and last 4 digits of the card number are returned and displayed.
  8. Save Click Save to attach the token to the reservation.

Tips & Best Practices

  • Terminal selection is remembered: You only need to select a terminal once per user, until the application or browser cache is cleared.
  • No manual entry needed: When using a payment device, you don't need to enter the card number or expiration date — these come through the token request.
  • Need help? For payment device or terminal issues, contact your Payment Service Provider.