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How to Post a Payment During a Guest's Stay in OPERA Cloud

Take a payment at any point during a guest's in-house stay, using the tokenised card on file or a newly presented card.

Before You Begin

  • Locate the guest's reservation.
  • Payments during the stay can be made at any time from the billing screen.

Step-by-Step: Post a Payment During the Stay

  1. Locate the Reservation Locate the guest.
  2. Open Billing Select the I Want To option to the right of the screen, then click Billing.
  3. Open Post Payment Click the ellipsis to the right of the screen and select Post Payment.
  4. Enter the Amount Enter the desired amount to be charged.
  5. Apply the Payment Click Apply Payment.

Tips & Best Practices

  • Review before applying: Check the displayed card details (method, card holder, terminal) before applying the payment, especially if using a newly presented card.
  • Confirmation shown on the payment screen: Once processed, the payment appears with a posted status, amount, and the option to Print Receipt.
  • Need help? For in-house payment issues, contact your Payment Service Provider.