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How to Post a Payment to a Reservation in OPERA Cloud

Post a payment against a guest's reservation using a tokenised card on file or a newly entered card.

Before You Begin

  • Locate the guest's current reservation before starting.
  • You'll need cashier credentials to access the Billing screen.

Step-by-Step: Post a Payment

  1. Locate the Reservation Locate the current reservation and click on the Confirmation Number.
  2. Edit the Reservation Click Edit.
  3. Open Billing Select Billing from the options and enter your credentials if prompted (Cashier Sign In).
  4. Open Post Payment Select I Want To, click on the Confirmation Number, then select Post Payment.
  5. Enter the Amount Enter the payment amount in the Amount field.
  6. Apply the Payment Click Apply Payment.

Tips & Best Practices

  • Confirm posting: Once processed, the payment appears in the guest's reservation with a posted status and date — check this to confirm it went through.
  • Print Receipt available: After posting, a Print Receipt option is available directly next to the transaction line.
  • Need help? For payment posting issues, contact your Payment Service Provider.