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How to Process an Authorisation Reversal in OPERA Cloud

Release a pre-authorisation on a guest's card by changing the payment type at checkout, which triggers an automatic reversal request.

Before You Begin

  • OPERA and OPI support Pre-Authorisation Reversals as an automated electronic message sent to the Payment Service Provider.
  • This happens automatically whenever an authorisation exists and the payment type is changed — for example, if check-in was authorised on a Visa and checkout is paid in Cash.

Step-by-Step: Process an Authorisation Reversal

  1. Locate the Reservation Locate the guest and go to the Payment Instructions panel.
  2. Open New/Edit Payment Instructions Select New/Edit Payment Instructions.
  3. Change the Payment Method Change the Method field to your desired payment type (e.g. CA – Cash).
  4. Confirm the Change OPERA automatically sends the authorisation reversal request to release the original pre-authorisation.

Tips & Best Practices

  • It's automatic: You don't need to manually request the reversal — OPERA triggers it the moment the payment type is changed.
  • Bank timing varies: Even after a successful reversal request, it's up to the card holder's bank to actually release the hold — some banks don't support the electronic reversal message, so a hold may still show on the guest's account for a few days.
  • Need help? For authorisation reversal issues, contact your Payment Service Provider.