How to Redeem a Gift Card on a PAX Device

Before You Begin

• The Facilipay Gift Cards app must be installed and active on your PAX device.
• Have the customer's gift card ready — either as a physical card with a QR code or with the card number available.
• The PAX device must be connected to the network to communicate with Facilipay systems.

Step-by-Step: Redeem a Gift Card

1. Open the Gift Cards App
   On the home screen of your PAX device, tap the Facilipay Gift Cards app.

2. Select the Gift Card Option
   From the app's menu, tap Gift to begin the redemption process.

3. Scan or Enter the Gift Card
   You'll be prompted to either:

   • Scan the gift card's QR code using the PAX camera, or
   • Enter the card number manually if the QR code isn't available.

4. Enter Redeem Amount
   Once the card information is read:

   1. You'll see the gift card's current balance.
   2. Enter the amount the customer wants to redeem from the card.

5. Complete the Redemption
   Confirm the amount and proceed. The PAX device processes the redemption and deducts the specified amount from the card balance.

   After processing:

   • The redemption is applied to the gift card.
   • You can print or display a confirmation receipt if needed.

What Happens After You Redeem

• The customer's gift card balance is updated in real time.
• The redeemed amount is reflected in your PAX transaction record.

Tips & Best Practices

• Scan for speed: Scanning the QR code is faster and reduces errors.

• Confirm balance: Always confirm the customer's available balance before redeeming.

• Train staff: Train staff to use the scanner icon and manual entry fields properly.