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How to Redeem Credit on the Facilipay Merchant App

Use the Facilipay Merchant App on a smartphone or tablet to redeem customer credit (gift card balance, eVoucher, or stored credit) quickly. This is useful when a customer wants to apply their balance against a purchase at your location.

Before You Begin

  • Install the Facilipay Merchant App from the App Store or Google Play and log in with your business credentials.
  • Make sure the customer has their voucher, QR code, or card available for scanning.
  • Confirm your device's internet connection so the app can sync with Facilipay systems.

Step-by-Step: Redeem Credit

  1. Open the Merchant App
    Launch the Facilipay Merchant App on your smartphone or tablet.

  2. Choose How to Identify the Customer

    • Scan the QR Code: Tap Scan and use the camera to scan the customer's digital or printed QR code.
    • Use NFC (if supported): Tap NFC to read contactless cards.

    Once the customer's account is detected, their name and current balance appear on screen.

  3. Select the Credit Type
    Depending on what's in the customer's account, you may see options like Credit or Gift. Tap the relevant option to start redeeming that type of balance.

  4. Enter the Transaction Amount
    Type the amount the customer wants to redeem against this purchase (the total sale amount or partial payment).

  5. Redeem and Finish
    Press Redeem to apply the credit:

    • The app deducts the amount from the customer's balance.
    • You'll see the updated balance after redemption.

    Tap Finished to return to the app's home screen.

    The customer may receive a push notification confirming their updated balance.

What Happens After You Redeem

  • The customer's account balance is updated in real time.
  • You can proceed with any remaining payment using another tender method.
  • A confirmation screen or receipt may display the updated balance for record-keeping.

Tips & Best Practices

  • Confirm balance first: Show the customer their current balance before finalising the transaction.

  • Partial redemptions are fine: You can redeem part of the balance if the purchase total is less than the available credit.

  • Train staff on both methods: Make sure staff can handle both QR codes and NFC cards for fast service.