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How to Release a Stuck Check on Pay@Table

Occasionally, a check may remain within the list of open checks on your Pay@Table terminal when you expect it to have been completed.

This can happen when a payment is partially processed on the Oracle Simphony workstation before the remaining payment is completed on the Pay@Table terminal.

To help prevent this, we recommend completing the full payment process on the Pay@Table terminal rather than splitting the payment between Simphony and the terminal.

Find the Stuck Check

From the Pay@Table terminal, navigate to the list of open checks.

If you need help finding a particular check, you can use the available filters to narrow down the list:

  • Select Mine to view checks assigned to you, or All to view all open checks.
  • Sort the list by Most Recent or Oldest to help locate the affected check.
  • Scroll through the available checks and select the one you need.

For a complete guide to finding and processing checks, see How to Take a Table Payment on Pay@Table.

Release the Check

Once you have located the affected check:

  1. Open the check on the Pay@Table terminal.
  2. Select Release Check.

The check will be released and removed from the list, allowing you to continue using Pay@Table as normal.

How to Prevent Stuck Checks

When taking a Pay@Table payment, complete the entire payment on the terminal.

Avoid taking a partial payment against the check on the Simphony workstation before moving to the Pay@Table terminal.

Instead, locate the open check on the terminal and complete the payment from there. This helps ensure that the check and payment remain correctly synchronised throughout the transaction.

If you regularly experience checks becoming stuck despite completing the full payment process on the Pay@Table terminal, contact Support for further assistance.