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How to Reload a Prepaid / Gift Card from Oracle OPERA PMS

Previously sold cards can be topped up via Oracle. This guide outlines the reload process from within OPERA PMS, letting you add value to active cards without leaving the system.

Before You Begin

  • You must have access to Oracle OPERA Cloud with billing permissions.
  • Have your Cashier ID and PIN ready.
  • Confirm the reload amount with the customer before processing.

Step-by-Step: Reload a Prepaid / Gift Card

  1. Open Billing
    Click I Want To... | Billing.

    I Want To Arrow

    Oracle Billing Highlight

  2. Enter Your Credentials
    If prompted:

    • Select the Cashier ID
    • Enter your PIN
    • Click Login

    The Billing Information screen appears.

  3. Open Prepaid Card Details
    Click the Prepaid Card details link. The Prepaid Cards screen appears.

  4. Select the Card to Reload
    Select a card, click the vertical ellipsis, and click Manage. The Prepaid Card information screen appears.

  5. Click Reload Card
    Click Reload Card. The Reload Prepaid Card screen appears.

  6. Enter the Reload Amount
    In the Amount field, enter the reload amount.

  7. Make Payment
    Select Make Payment: choose Cash as the payment method to pay for the prepaid card reload at the time of reload.

  8. Confirm the Reload
    Click Reload Card.

What Happens After You Reload

The reload amount is added to the gift card balance, and the customer can use the new balance immediately.

Tips & Best Practices

  • Confirm the amount: Always verify the reload amount with the customer before completing.

  • Document reloads: Keep a brief record of reloads for reconciliation.

  • Need help? For OPERA-related queries, contact support@facilipay.io.