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How to Reorder Your Branded Cards

If your business has previously ordered branded physical cards (gift cards or membership cards) through Facilipay, you can easily place a repeat order using your saved designs in your account.

Before You Begin

  • You must be logged in to your Facilipay Dashboard (business account).
  • Your previous card design must have been saved from a prior order. If you don't see saved designs, you may need to contact support.

Step-by-Step: Reorder Your Branded Cards

  1. Sign In to the Business Dashboard
    Open your browser, go to the Facilipay Business Portal, and sign in with your credentials.

  2. Go to Settings → Gift Cards

    1. In the left navigation, click Settings.
    2. Then click Gift Cards.
    3. Click on Gift Card Shop.
    4. You'll be taken to the Gift Card ordering section where your previously uploaded or approved designs are displayed.

  3. Choose the Design to Reorder

    • Scroll through your saved designs and select the one you want to reorder.
    • If no designs are visible, it means none are saved for your account — contact Facilipay Support for assistance.

  4. Configure Your Order
    Once you select a design, configure your card order:

    • Select Card Type: Choose the type of physical card you want (e.g. PVC standard gift card).
    • Choose Quantity: Pick the number of cards (e.g. 100, 500). Quantities typically range from 100 to 10,000 cards.
    • Select Delivery Time: Choose a delivery timescale (e.g. 5, 10, or 15 days). This affects cost and delivery date.

    The displayed price updates based on card type, quantity, and delivery option.

  5. Add to Cart and Review
    After configuring the order options, click Add to cart and review the order summary.

  6. Proceed to Checkout

    1. Confirm the billing and shipping addresses (auto-populated from your account).
    2. Choose your payment method (card or direct debit).
    3. Click Pay now to place the reorder.

What Happens After You Order

  • Your new card order is processed and printed by Facilipay's production team.
  • You should receive a delivery estimate based on your chosen timescale.
  • For order status questions, contact cards@facilipay.io

Troubleshooting

  • No designs displayed: Your account may not have a saved design, or your account permissions may not allow access. Contact Support for help.

  • Design changes needed: If you need to update your artwork or branding before reordering, you may need to upload a new design and have it approved.