Skip to content
  • There are no suggestions because the search field is empty.

How to Sell a Physical Gift Card Using the Facilipay Merchant App

This article explains how to sell or load value onto a physical gift card using the Facilipay Merchant App (web or mobile). You can register the card, link it to a customer (optional), and load the desired amount for sale.

Before You Begin

✔ You must have access to the Facilipay Merchant App (desktop or mobile).
✔ Make sure the physical gift card’s card number is available — this is typically printed on the back of the card below the QR code.
✔ A payment method (POS or payment terminal) must be used to collect the funds for the gift card sale.

Step-by-Step: Sell a Physical Gift Card

1. Open the Merchant App

Sign in to the Facilipay Merchant App in your web browser at merchant.facilipay.io or open the app on your tablet or smartphone.

2. Search for the Gift Card

In the search field:

  • Switch the toggle (if available) to search by card number.

  • Enter the physical card number printed on the back of the card.

  • Tap or click Search to locate the card.

3. Register the Card to a Customer (Optional)

If you’d like the gift card to be linked to a customer profile:

  1. Enter the customer’s name and email address.

  2. Tap Register to associate the card with that customer account.

    • This makes it easier to track balances and send notifications later.

Tip: Registering the card is optional — you can sell the gift card without linking it to a customer if preferred.

4. Load Value onto the Card

  1. After locating or registering the card, select the Gift or Load Gift Card option.

  2. Enter the amount the customer wants to load onto the physical gift card.

  3. Tap Add or Confirm to apply the value to the card.

    • You’ll see a preview of the card’s balance before completing the action.

5. Take Payment

Once the value is loaded in the app:

  • Collect payment using your POS machine, payment terminal, or offline method.

  • The physical card is now ready for the customer to use or redeem.

Tips & Best Practices

  • Check Card Number Carefully: Ensure you enter the correct card number to avoid loading value onto the wrong card.

  • Link to Customer Info: Registering the card with a name and email helps with future balance checks or voucher resends.

  • Confirm Payment: Always confirm that the payment process has completed successfully before handing the card to the customer.

What Happens Next

  • The gift card now contains the loaded balance and can be redeemed in store or online where Facilipay gift card redemption is supported.

  • If the card was registered to a customer’s email, they may receive an automated confirmation and balance update.